How can we help?

How do I activate Premium?

Create an account, open Get Premium, transfer Rs. 199 using the displayed bank details or QR, upload a payment receipt and wait for manual verification. Do not transfer funds unless you have independently checked the payee details.

My payment says Pending

Your proof has been received but is not yet approved. Premium music stays locked until the bank payment is verified. Check the status on the Premium page.

Can I download songs?

No. NUVEX PLAY offers online audio streaming to active members; offline downloads are not provided.

Can my family use my subscription?

Each active membership supports three named listening profiles and at most three simultaneous streams, using the same main account login.

Where are my playlists and history?

Choose your listening profile and open My Library after your membership becomes active.

Need help?

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